Frequently Asked Questions
Everything you need to know about your Sony Center experience.
Are the products sold on Sony Center genuine?
Yes, all products sold on our platform are 100% authentic Sony electronics, sourced directly from official distribution channels and accompanied by a manufacturer warranty.
What is the standard shipping timeframe for my order?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for electronics?
We offer a 14-day return policy for most items. Products must be returned in their original packaging with all accessories included. Please note that some software and hygiene-sensitive items like in-ear headphones may have restricted return conditions.
Do you offer technical support for my new Sony device?
Absolutely. You can contact our dedicated support team for assistance with setup, troubleshooting, or firmware updates. You can also visit any local Sony Service Center for hands-on hardware support.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and select financing options to make your purchase more convenient.